Service Nightmare

I have to say that even though we go on and on about how crappy service is in Singapore but it can never be as bad as in NZ. Service centres are closed over the weekends and evenings. Customer service can be absolute crap sometimes.

Here's a classic example - I called Vodafone today to enquire about the charge on my bill for their data plan and this is how the conversation went:

me: I did not subscribe to the data service but there's a charge of $15 on my bill. Why is that so?
girl-on-the-phone: You used the data service.
me: But I didn't subscribe to any such service. Why am I paying for something that I didn't subscribe to?
girl-on-the-phone: Well you did use it and thus you have to pay for it.
me: Is there a way to turn the service off?
girl-on-the-phone: No.
me: Will there be a message or warning if Vodafone live kicks in on my phone.
girl-on-the-phone: No.
me: Is there anything you can do?
girl-on-the-phone: No.
me: Can I speak to someone who can help me? Is there nothing you can do to help me with this issue?
girl-on-the-phone: I'm afraid there's no one here who can assist you.

Then, of course, even though I've developed a higher tolerance for stupidity and lousy service after living here in NZ, I completely lost it. I mean seriously. What is this girl thinking talking to a customer like that? I went on a tirade on decent customer service and how she is not even attempting to help me resolve the issue. I went on to rant about getting her manager to play back the call and come back to me with an adquate explanation for such shabby customer service blah blah blah. I was on a roll. You would have been proud.

After 10 minutes of ranting and raving, she finally decided to attempt do her job and made an effort to answer my questions. Bloody hell.